How do I confirm that I received my order?
Guide1 min read
In short
- Check the item, then press Confirm received on the order or in the order chat.
- If you do nothing, it confirms by itself after the time for that kind of item.
- Confirming does not end your protection. The window starts from that moment.
Confirm an order
- Open the order. Find the delivered item in Orders in your dashboard.
- Check it works. Software access is confirmed on delivery, so there is nothing to press.
- Press Confirm received. You can do this on the order or in the order chat.
If you do nothing
- Most items:
- confirmed 72 hours after delivery.
- Coaching:
- confirmed 72 hours after the scheduled session.
- Shipped goods:
- confirmed 7 days after arrival.
Your protection window starts when the item is confirmed. See Protection windows for how long each kind of item is covered.
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