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Legal CenterRefund & Warranty Policy

Refund & Warranty Policy

Our automated 24-hour delivery warranty and dispute resolution process, and how to file a claim.

Effective August 20, 2026
24-hour warranty window
Automated key verification
Escrow-backed settlement
1

The Warranty Window

Every digital product purchase on AimJunkies includes a 24-hour instant replacement or refund protection window, measured from the timestamp the order was marked delivered. Claims filed after this window are reviewed at seller discretion rather than through the automated process below.

2

Eligible Conditions

Invalid or inactive license keyThe delivered key fails authentication or was revoked before your order timestamp.
Non-delivery of digital goodsOrder status remains unfulfilled, or key generation fails due to a system error.
Major functional mismatchThe delivered product significantly differs from the seller’s published specification.
Seller inactivityThe seller fails to respond to a valid dispute ticket within 24 hours.
3

Non-Eligible Conditions

  • Change of mind after a fully functional key has been revealed and redeemed.
  • Hardware/OS incompatibility, where requirements were clearly stated in the product description.
  • Account suspension caused by the buyer violating a third-party game or software’s own terms of service.
4

How Claims Are Processed

Submitting a claim triggers an automated check against the license provider’s API to verify invalid or duplicate key reports. If the automated check is inconclusive, the claim is routed to the seller, who has 24 hours to respond before the claim escalates to AimJunkies dispute review.

5

Payment & Timelines

Approved refunds are credited instantly to your AimJunkies Wallet, or processed within 3–5 business days for credit card and crypto transactions.

Refunds to the original payment method may take longer to appear depending on your bank or crypto network confirmation times.
6

File a Claim

Have an eligible order? Start your claim below and we’ll verify it automatically.

File a Replacement / Refund Claim

Enter your Order ID or License Ticket ID to start an automated eligibility check.

Most automated claims resolve within minutes.